faq

We offer a return policy for standard products within a set period (usually 30 days) if the equipment is in unused condition and has not been customized. Custom orders typically cannot be returned unless there is a defect or error in the order.

Yes, we stock spare parts for most of our weighing equipment. You can order parts directly through our website or by contacting our customer service team.

Yes, we offer calibration services for all of our equipment to ensure that it meets legal and regulatory standards. Calibration can be done either in-house or on-site, depending on the product and customer needs.

Unfortunately, we do not offer trial periods. However, we recommend ordering a sample or prototype for evaluation before placing a bulk order. This allows you to test the equipment in your environment.

You can contact our sales team directly through email or phone to inquire about stock availability. We will provide you with the most accurate information and availability based on your needs

Yes, we can provide custom packaging, labeling, and compliance certificates (e.g., CE, RoHS) upon request. Please specify your requirements when placing the order.

We welcome partnerships with qualified distributors. Please contact us for the partnership terms and conditions.

Yes, we offer discounts for bulk orders or long-term partnerships. The discount will depend on the order quantity and the frequency of orders. Please contact us for more details.

Yes, we provide a warranty for all standard equipment (usually 12-24 months). During the warranty period, we offer free repairs or part replacements for issues not caused by misuse

Yes, for larger or automated weighing systems, we offer on-site installation, commissioning, and operator training. Please mention this at the time of ordering so we can provide you with an installation and training plan.

Please inspect the goods immediately upon delivery. If you notice any damage or discrepancies, take photos and notify us within 48 hours. We will assist with processing claims, replacements, or repairs.

Yes, we recommend ordering a sample or prototype for testing if you’re unsure about the suitability of the equipment for your needs. Once satisfied with the sample, you can proceed with a bulk order.